Langfang Xinghui Aluminum always adheres to the principle of customer first and has carefully created a set of efficient, professional and considerate service processes.
Demand communication and solution customization: Customers can contact Xinghui Aluminum through various convenient channels such as telephone, official website message, email, etc. The professional service team responded quickly and learned in detail about customers' needs for aluminum products, such as product type, specification size, application scenario, quantity, budget and special design requirements. Subsequently, the company's senior technical and design team intervened to tailor personalized solutions for customers based on customer needs, combined with cutting-edge aluminum technology and rich experience, and provided product design drawings and detailed quotations to ensure that the solution is both practical and economical.
Order confirmation and production arrangement: After the customer has no objection to the plan and quotation, the two parties signed a formal contract. Xinghui Aluminum immediately formed a special project team to follow up the entire order process. According to the delivery time agreed in the contract, the production plan is reasonably planned, and the procurement department strictly selects high-quality aluminum alloy raw materials to ensure the quality at the source. With advanced automation equipment and mature technology, the production workshop is put into production in accordance with standardized operating procedures, and strict quality control is carried out on each process to ensure that the products meet high standards.
Product delivery and logistics distribution: After the product is produced, the quality inspection team conducts a comprehensive and detailed sampling inspection, covering dimensional accuracy, surface quality, mechanical properties and other aspects. Qualified products are professionally packaged to prevent damage during transportation. Xinghui Aluminum has established long-term cooperation with many high-quality logistics companies, and selects the most appropriate delivery method based on the urgency of the order and the customer's address to ensure that the goods are delivered on time and safely. At the same time, it provides customers with logistics order numbers and real-time tracking information to facilitate customers to keep track of the goods at any time.
After-sales service and feedback processing: After the product is delivered, Xinghui Aluminum's after-sales team will actively follow up on customer usage and answer customer questions. If the customer encounters a problem during use, the after-sales team will respond within 24 hours and arrange professional technicians to go to the site for investigation and processing. In addition, actively collect customer feedback for continuous optimization of products and services and continuous improvement of customer satisfaction.